Relationship between job demands and work family conflict among call center employees

Abstract

The present study aimed to explore the relationship between job demands and work family conflict. It was also intended to determine the role of personal and work related demographics in relation to variables of the study. Sample comprised of employees of call centers in private sectors of Islamabad (N=300) , which included male (n= ISO) and female (n=IS0) employees. The constructs were assessed with the Work-Family Conflict Scale (Netemeyer, Boles, & McMurrian, 1996) and subscale of Job Demands from Job Demands-Resources Scale (JDRS) developed by Jackson and Rothmann (200S). The results indicated that job demands have significant positive relationship with work family conflict (p < 0.0) Results showed that job demands are significant predictor of work family conflict. Moreover significant gender differences indicated that the job demands are higher in females and lower in males. The findings also showed that the work family conflicts are higher in males and lower in females. Limitations and recommendations for current study were also discussed.