Exploring the Impact of Workplace Ostracism on Anxiety and Emotional Exhaustion: A Sequential Mediation Model of Acquiescent Silence and Procrastination with Moderation of Self-Esteem

Abstract

The purpose of this study was to examine the impact of workplace ostracism on anxiety and emotional exhaustion through the sequential mediating role of acquiescent silence and procrastination. Low self-esteem acts a moderator for the study. Data was garnered from 580 employees working in hospitality industry. Convenient sampling technique used to collect the data. Belongingness theory used as a overarching theory to support the proposed model.This study contributes in several managerial and practical implications which encourage adopting strategies to eliminate workplace ostracism such as to strengthen the collaborative work environment, welcoming behaviours from managers, to appreciate the employees ideas and opinions. The findings suggest that workplace ostracism has direct and positive impact on anxiety and emotional exhaustion as well through sequential mediation of acquiescent silence and procrastination.and low self-esteem moderates the relationship between workplace ostracism and acquiescent silence in such a way that high the low self-esteem, stronger the relationship between workplace ostracism and acquiescent silence. Keywords: Workplace ostracism, acquiescent silence, procrastination, anxiety, emotional exhaustion, low self-esteem