IMPACT OF SPIRITUAL INTELLIGENCE ON EMPLOYEE OUTCOMES AMONG BANK SECTOR EMPLOYEES: MEDIATING ROLE OF WORKPLACE SPIRITUALITY

Abstract

The present study investigated the impact of spiritual intelligence on employees work related outcomes such as employee creativity, organizational citizenship behavior (OCB), work engagement, and workforce agility through mediating effect of workplace spirituality. This study also explored the role of various demographic factors such as age, gender, education, and monthly income within the context of the banking sector in Pakistan. The study was conducted in two phases. First phase was the pilot study (n = 50) comprised of males (n = 29) and females (n = 21). The pilot study aimed to check the relevance of the instruments on a smaller sample of bank employees and the trends among the relationship of variables. The second phase was the main study (N =365) comprised of (n = 204) males and (n = 161) females. Confirmatory factor analysis was done for the validation of the instruments used in the study. The correlational analysis showed that all the study variables are positively correlated with each other. Results from regression analysis showed that spiritual intelligence acts as the predictor of work engagement, employee creativity, organizational citizenship behavior and workforce agility. Moreover, the workplace spirituality acts as a mediator in the relationship between employee creativity, work engagement and organizational citizenship behavior. Whereas the workplace spirituality did not act as a mediator in the relationship between spiritual intelligence and workforce agility. The t-test was used for the examination of mean differences in gender and education. This study provides practical insights for different organizations, including banks, to enhance organizational effectiveness, employee well-being, and overall performance.